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TOP 5 FAQ'S
Mrluck88 support Local Bank Transfer. Kindly check with our 24/7 live chat for more information. Or if you have other transfer method that you would like to request, kindly drop us an email at support@Mrluck88.com.
You can withdraw your funds via Local Bank Transfer. For withdrawal limits, you may check with our 24/7 support team.
Go to the Transfer tab after you have login. Then you will see Main Wallet and other products wallet such as: U-Sports, Deluxe Suite/Emerald Slots and many more. In order to play your desired games, you will have to transfer funds from your Main Wallet to the products wallets. And if you wish to withdraw your funds. You will need to transfer the credit from your products wallet to Main Wallet.
The rules of our site prohibit multiple accounts. If you have forgotten the username and password of your current player account, please contact us at: support@mrluck88.com or you may reset the password using the "Forgot password" tab.
You cannot change your full name. As for email address and contact number. Yes, you may update via our 24/7 Support Team.
ACCOUNT
Registration with Mrluck88 is easy! Just 3 simple steps:
Step 1: Click on the SIGN UP button on the top right hand side of the homepage of our Site or Mrluck88 mobile app.

Step 2: Complete the SIGN UP form by answering simple questions for us to create your personal account. We require:
- Email Address - this is to enable us to communicate with you regarding your account, as well as to alert you to any latest Site updates and promotions.
- Username - a username for us to uniquely identify you, between 5 to 15 characters.
- Password - case-sensitive, between 6 to 15 characters which must consist of alphabets (a-z) and number/s (0-9).

Step 3: Most importantly, you must confirm you are over 18 years of age and have read the Terms & Conditions for the use of our Site and its Services. You must also confirm whether or not you wish to receive information regarding updates and promotions.

Once you’ve opened an account, you can navigate our Site and its Services. Note, you will not be able to deposit any funds until you have first completed in full your ‘member profile’ which you can do at any time in the ‘My Account’ section after SIGN UP for a period of up to 6 months following SIGN UP.
You are only permitted to register one account with Mrluck88 and hold no more than one account at all times. Should more than one account be identified as belonging or relating to you, Mrluck88 reserves the right to treat any such accounts as a single joint account or to close such accounts in accordance with our Terms & Conditions
As part of Mrluck88's due diligence to satisfy the regulatory requirements, we are required to verify the identity of our members. Our related department will be sending you an email should you need to send a copy of your documents for verification.
We are committed to maintaining privacy practices to create, as far as possible, a secure gaming environment for our customers.
Our commitment to protect personal information are in accordance with data protection legislation, including how we process the data. All parties who perform services for or on behalf of Mrluck88 have legal obligations to observe and comply with Mrluck88's privacy standards.
Kindly refer to our Privacy Policy page for more details.
You must be at least 18 years of age or over the age of majority in your jurisdiction, whichever is greater, and you must have read and agreed to our Mrluck88 Terms & Conditions. Click on the link to find out more.
No. Once you have completed SIGN UP and your member account profile in full, you can enjoy all products offered on Site with your one account.
Please note that you will be able to view the last 30 days of your account statement in "Statement" under "My Account" located at the upper rightmost part of your Mrluck88 homepage when you login to your account.
If you would like to request for your account statement of more than the last 30 days, please provide us with the specific period needed for the account statement and data requested (example: deposit, withdrawal, bet statement) as well as your security question and answer via live chat or email to support@Mrluck88.com . Your requested account statement will be sent to your registered email address.
As a reputable and responsible bookmaker, we want our players to be in the best position when they enjoy playing with us. A small but important portion of our clients may have difficulty controlling their gaming habits which leads to adverse effect on their finances, career, family and society.
No, you don't need to maintain a minimum balance in your account.
Your Mrluck88 account will be categorized as a Dormant Account if there were no transactions performed for a continuous period of 6 months since your last account login date.
If your account remains dormant for a continuous period of more than 18 months since your last account login date, Mrluck88 reserves the right to transfer the remaining funds in your account as a donation to nominated charity(ies) and good causes, and to close your account. To request for account activation due to dormancy, you may visit Live Chat and provide your Security Answer and Username. If the request is in a form of email, the required details should be sent via your registered email address to support@Mrluck88.com
You must register your Mrluck88 account using your true and legal name and identity which must also correspond with that on the credit/debit card(s), bank account(s) or other payment accounts used to deposit or receive funds in your Mrluck88 account.
If you still can login into your account, please click on "My Account" located at the upper rightmost part of your Mrluck88 homepage > Profile and refer to "Email Address". However, if you can’t, please contact our customer service.
After SIGN UP and before you first deposit funds with Mrluck88 , you will need to complete your member account profile in full.
You can do this immediately after SIGN UP or at any time up to 6 months following SIGN UP in the ‘My Account’ section of our Site.
To complete your member profile, you will need to provide information (including):
- title
- full name, including any middle names
- reconfirm your username, password and email address
- mobile and home number
- date of birth
- nationality and place of birth
- home/residential address information
- re-confirm you are over 18 years of age (or the majority in your jurisdiction) and you have read the Terms & Conditions for use of our Site and its Services.
Note, you will not be able to deposit any funds until you have first completed your profile in full.
If you have not updated your profile details within 6 months from SIGN UP, you will not be able to use our Site and its Services in full. To complete your member profile details see FAQ “I’ve registered an account but cannot place any bets”.
Note, you have up to 6 months from the date of SIGN UP to complete your member profile in full.
If your member profile is not completed within 6 months, your account will be closed and your SIGN UP information removed from our systems.
DEPOSIT
Mrluck88 support Local Bank Transfer. Kindly check with our 24/7 live chat for more information. Or if you have other transfer method that you would like to request, kindly drop us an email at support@mrluck88.com.
CVC2 is a 3 digit Security Code found at the back of your credit card written over the signature strip.
It is known as CVC2, Card Verification Value 2. Its purpose is to help to identify your card and protect you from fraud. Below is an image of where this code could be found.
An 'Issue Number' is a single digit number that may be found along the bottom at the front of some debit cards.
A 'Card Start Date' is a 'Start Date' or 'Valid From' Date found along the bottom at the front of some debit cards.
Without at least one of these information, we will not be able to process your payment via these debit cards.
This is not mandatory but is recommended so that we can verify your transaction(s) and speed up the approval process on your deposit request(s).
The processing time is as fast as 10 minutes, as long as we have received the funds.
There is no limit as to the number of bank accounts you may use for your deposit, provided the payor name matches that of your registered name with Mrluck88. Please note that Mrluck88 reserves the right to reject transactions made by a third party.
This happens when you have previously used the same account number. In order to proceed further, please contact us via live chat or email to support@Mrluck88.com and advise if you have registered more than one Mrluck88 account or have had a previous Mrluck88 account closed. You will also be required to provide us with details of such account(s).
This can be found in your Online bank statement after you complete transfer fund via Internet Banking.
No, deposit using third party accounts is not allowed. All deposits into your Mrluck88 account must originate from you and the full name of depositor must match your registered name at Mrluck88. Mrluck88 reserves the right to reject any deposit transactions made by third party(ies) or require verification documents from you before the fund is processed to be available in your Mrluck88 account.
There is no limit to the number of deposit transactions you may make into your Mrluck88 account.
To check your deposit summary, login to your account and click My Account> Statement > Transaction History > Deposit.
Successful transactions will appear on your Bank/Credit Card statement as deduction for "NL CUBE LTD" or Mrluck88. If you have any questions about the transactions on your statement, please contact our Customer Service , who will be happy to assist you!
You may use your new credit/debit card to deposit funds into your Mrluck88 account. However, verification will be requested by our HYC Team to ask you to send the front and back copy of your new card.
Yes, you may make a deposit transaction over a bank counter. Internet Banking is a service that allows transfer of funds via the Internet. In other words, customers can trade directly on the computer at home and do not need an ATM or a bank. Online banking service is very convenient and simple. Most of the banks are supporting this service. To register, please contact the nearest bank branch. Normally the registration and use of online banking only takes one day to complete.
Yes. However you must follow all the instructions in order to get your payment automatically processed.
No. Our Bank Transfer Methods are exclusive for online bank transfers.
Please contact our customer service and provide your Mrluck88 ID, time and date of the transfer and the deposit ID, together with your receipt of payment.
You will not be able to successfully deposit with an existing account number tied to other accounts. This error occurs when you previously used the same account number. In order to proceed further, please contact us via Live Chat or email to support@Mrluck88.com and inform us if you have registered more than one Mrluck88 account or had a previous Mrluck88 account closed. You are also required to provide us with details of such account(s).
Please check if you have enabled pop up settings on your browser.

The deposit system is designed to work only with online bank transfers to bank (* Except Boletos), so all procedures must be properly followed according to the onscreen instructions. If these instructions are not followed, the system may fail to identify your deposit automatically. You are making a transaction on the Bank's website that allows payment for products, services or obligations provided via the Internet.

ATTENTION: Please remember that in some cases, depending on the payment provider / chosen bank, you must transfer the exact amount indicated on the screen, including cents, so that the system can identify the transfer and credit your Mrluck88 account correctly.

The transfer amount may be slightly lower than the value of the requested deposit, but do not worry, your account will be credited with the full amount you requested.

Once your bank successfully made the transfer, your funds will be credited into your Mrluck88 account in minutes. Please remember that some banks do not perform transfers between accounts in real time, but at predetermined times during the day.

For further queries, please contact our customer service via Mrluck88 Live Chat or email us at support@Mrluck88.com. Our team will be delighted to meet you!
WITHDRAWAL
You can withdraw your funds via Local Bank Transfer. For withdrawal limits, you may check with our 24/7 support team.
At Mrluck88, security is of paramount importance. Hence, for security purposes, your withdrawal transaction(s) may be subject to our HYC verification checks. You may be required to furnish us with a copy of certain personal documents such as identification documents (driving license or passport), credit/debit card used, bank/card statement or utility bill before funds are returned to you.

Members are required to furnish their documents for verification when:

• Withdrawal amount exceeds Mrluck88 withdrawal policy limit.
• Deposit and withdrawing methods differ (subject to Mrluck88 discretion whether different banking methods are allowed for use)
• There are discrepancies between information provided in requesting for withdrawal and information registered with Mrluck88.
• The payee name entered for withdrawal must match your registered name in your Mrluck88 account (Case Sensitive).
• Customers may only withdraw in the method they have deposited.
• Policies are strictly to be abided by and applied for all transactions; withdrawal requests that do not meet the stated policy rules will be rejected promptly.
• Withdrawal can only be made in the currency in which your Mrluck88 account is registered.
Please note that this will involve having access to either a camera or scanner. Please allow us 3 business days for this information to be reviewed and verified prior to approving withdrawal request. Information required are as follows:

Proof of identity:
• Please send us a valid Photo ID with your name, date of birth and address:
- National Identification Card (front and back copy)
- Driver's License (front and back copy)

• The copy sent in must be clearly visible.
• A one-time verification will be done and you will be able to withdraw subsequently.

Proof of transaction and account details:
• Please send us valid proof of account details consistent with those stated in your deposit and withdrawal transactions such as your full name and account/ card number or email address
- Bank Statement that is not older than 3 months
- Full screenshot of Online Banking Details including the URL address bar

Proof of address:
• Please send us recent statement with your name, address and date that is not older than 3 months
- Utility Bill (Mobile phone bill is not accepted)
- Bank Account Statement / Credit Card Statement from a recognized bank

We recommend that you use the Upload function in our PROFILE VERIFICATION page for faster and more convenient way of sending your documents to us. If you are unable to use the upload function, you may submit your documents by email using your registered Mrluck88 email address to support@Mrluck88.com.
You can only use up to 1 bank accounts.
You can only request withdrawal by Local Bank Transfer if you have a bank account registered in your name.
This happens when you have previously used the same account number. In order to proceed further, please contact us via Live Chat or email to support@Mrluck88.com and advise if you have registered more than one Mrluck88 account or have had a previous Mrluck88 account closed. You will also be required to provide us with details of such account(s).
To check your withdrawal summary, login to your account and click on My Account> Statement > Transaction History > Withdrawal
Withdrawal can be made up to 3 times a day, as long as the previous transaction has been processed completely (Approved / Rejected).
Please contact us via live chat or email to support@Mrluck88.com providing us with details of your failed transaction for our investigation. You may also refer to the guidelines for withdrawal on our FAQs page.
Please contact us via live chat or email to support@Mrluck88.com 
Your Mrluck88 account balance is updated instantly following the successful cancellation.
Kindly send your request to change bank account information to support@Mrluck88.com from your registered email address with Mrluck88.

If Local Bank Transfer is supported for depositing in your country, you may use your new bank account to make at least one successful deposit transaction. Our system will record your new bank details. If you would like to request withdrawal via your new bank account, kindly contact our customer service for support.
Your entire deposited amount must be rolled over at least once before they can be withdrawn. Any amount received from Mrluck88 promotions is subject to further rollover requirements as stipulated in the respective promotion terms and conditions.
Withdrawal can be made up to 3 times a day, as long as the previous transaction has been processed completely (Approved / Rejected).
The maximum amount for withdrawal per time depends on your preferred withdrawal method. Please kindly refer to the answer for: "How do I withdraw funds from my Mrluck88 account?" to check the maximum amount for withdrawal per each method.
A withdrawal transaction with an approved status means that we have already paid the fund to the bank. There may be bank delays thus you have not yet received the fund. If the delay is more than 12 hours, kindly contact customer service via Live Chat or email us at support@Mrluck88.com
PROFILE VERIFICATION
Help Your Customer (HYC) refers to the due diligence activities that Mrluck88, as a regulated business, must perform to provide services to you. HYC procedures are required to establish certain information about our members for compliance with the relevant legislations and to ensure probity of Mrluck88 members and their activities with us.
Mrluck88 is fully licensed and regulated by the Isle of Man Gambling Supervision Commission. As part of our due diligence to satisfy the regulatory requirements, we are required to verify the identity of our members.
To fulfill the necessary HYC verification process, we will require our members to provide us with copies of certain valid identification documents. This request will be communicated to you via your email address registered with Mrluck88 as well as via your Mrluck88 account Messaging Inbox. Please note that you will require access to a digital camera, smartphone camera or scanner for your submission of the required documents.
You can also voluntarily submit your documents prior to receiving a HYC request from us. We recommend that you use the Upload function in our PROFILE VERIFICATION page for faster and more convenient way of sending your documents to us. If you are unable to use the upload function, you may submit your documents by email using your registered Mrluck88 email address to support@Mrluck88.com.
We may contact you via your registered telephone details to further facilitate the verification process where necessary.
You will be required to undergo our HYC verification process as a result of:
- You updating certain personal information on your Mrluck88 Profile;
- Lack of certain information relating to you, your Mrluck88 account or your transaction(s) with Mrluck88;
- Discrepancy(ies) or inconsistency(ies) of information relating to you, your Mrluck88 account or your transaction(s) with Mrluck88;
- Promotional claims;
- Certain activity levels or thresholds being triggered; or
- Our routine or random checks.

Not withstanding the above, Mrluck88 reserves the right to perform HYC verifications on any of our members as and when we deem necessary or appropriate.
Yes, of course! We encourage voluntary submission of documents to facilitate a better experience with us. Please visit our PROFILE VERIFICATION page when you login to your Mrluck88 account to directly upload your documents. If you are unable to use the upload function, you may submit your documents by email using your registered Mrluck88 email address to support@Mrluck88.com.
You may be required to provide us with a clear and readable copy of a document from each of the following categories when requested. We encourage that you directly send a copy of your documents at your earliest convenience, prior to our request, to facilitate smoother processing of transactions with us in the future.

Proof of Identity
Valid Photo ID with your name and date of birth. If your current residential address is not set out in your Photo ID, please provide your Proof of Address.
• National Identification Card (front and back copy)

Proof of Address Recent statement with your name and current residential address which is less than 3 months old. Documents addressed to Company, School or PO Box number are not acceptable.
• Utility bill (mobile phone bill is not accepted).
• Utility Bill such as electricity, water, gas or landline telephone billing statement. Mobile phone bill is not acceptable.
• Bank Account Statement/Credit Card Statement from a recognised bank. Electronic statement is not acceptable to prove your current residential address.

PLEASE NOTE: - The documents must be clear and readable.
- Scan or capture the full document. Please do not crop, fold or obstruct the document (whether fully or partially).
- The documents must be valid and recent (less than 3 months old) showing your full name, current residential address, account details, Mrluck88 transaction details and document validity date.
- You may be asked to send additional supporting documents such as Birth Certificate, Visa or Entry Permit, etc. due to missing information or discrepancy(ies).
- If the information in your documents is stated in foreign language, it would be helpful if you could directly provide us with its English translation.
- For paperless or online accounts, please Print Screen the account details and statement pages and send us the full screenshot including the URL address bar. Screenshots of online accounts are accepted as valid proof of account ownership, proof of source of funds and/or proof of source of wealth only but not as a valid proof of address.
- Please send images in JPG, GIF, PNG or PDF file formats only with a maximum size of 4 MB per file.
- Please use the highest resolution available on your device (recommended resolution supported by most devices: ‘Photo’).
- If scanner is not available, you may capture the document using a digital camera or smartphone camera.
- Directly upload your documents via our PROFILE VERIFICATION page when you login to your Mrluck88 account. Alternatively, you may submit your documents by email using your registered Mrluck88 email address to support@Mrluck88.com.
- Please use your Mrluck88 registered email address when sending document attachments by email, otherwise processing time for verification may be longer.
Bank transfer
• The bank account must be in your name. Use of 3rd party account is not allowed.
• Bank Account Statement must show your name, account number used to transact with Mrluck88 and statement date which is less than 3 months old.
• For online or internet banking, please provide a screenshot of the online bank account details showing your name, account number used to transact with Mrluck88 together with transactions details including the URL address bar.
If you do not have any of the required documents, other official documents or evidence issued by authorised authorities may be accepted. These will be reviewed on a case-by-case basis.
Your government issued ID (National Identity Card, Local Passport or Driver's Licence) may also serve as proof of address if all details are clear, if it has not expired and if the address on the ID matches the one on your Mrluck88 registered account. If the address on your ID differs from that on your Mrluck88 registered account, another form of proof of address is required. We may also ask separately for a Proof of Address when verifying your current location.
Please take a screen capture of your online/internet banking page which clearly shows your name and the bank’s URL address. Please do not use the Copy (CTRL + C) function to capture the information.

To take a screen capture:
• With the intended banking page displayed on your monitor or screen, press the 'ALT' + 'Print Screen' or ‘PrtScn’/‘PrtScrn’ button on the keyboard.
• Paste the screenshot into Microsoft Word, Microsoft Excel or ‘Paint’ application.
• Save the file containing the screenshot in one of the following formats: JPG, GIF, PNG or PDF.
We prefer to receive documents in English. However, we accept documents in another language and it would be helpful if you could also provide us with its English translation.
You can submit a photocopy document but we encourage you to provide us with scanned coloured copy instead, due to image quality reasons. If a photocopied document is of a poor quality, we may require you to provide us with a certified true copy of your document with a stamp clearly reflected on it.
Please provide us with a copy of the full document – cropped or half page copy of any document is not valid for our verification purposes.
If you do not have access to a scanner, you may capture the required document(s) using a digital camera or smartphone camera and send them as images to us.
We will try our best to review your submitted documents and provide you with an update within 12 hours upon receipt of your documents. You will receive a notification from our HYC team via email as well as via your Mrluck88 Messaging Notification once logged into your account. You can also check the PROFILE VERIFICATION page for live updates of your document status. Please bear with us when processing takes longer due to high volume of HYC document submissions and enquiries. Please be assured your concerns are our priority and we will respond as soon as we can.
You need to provide valid and complete documents within 120 hours from the time we have sent the initial HYC request notification. Under certain circumstances, however, longer processing time may be required.
In any event, we will endeavour to complete the verification process within the shortest possible time frame.
You will not be subject to the same HYC document verification checks more than once, unless the document(s) you submitted in the last HYC verification process had expired, e.g. passport validity period expires, or where a reasonable period since the last HYC verification process has passed, in which case you may be required to re-submit valid and current document(s). Notwithstanding the above, you may be subject to different levels of HYC verification checks in the course of your relationship with Mrluck88.
We take Data Protection very seriously. We are committed to maintaining the confidentiality of the personal information collected by us to allow you to enjoy playing online at Mrluck88.

We will use technical and organisational measures to safeguard your personal data, such as the following:
• access to your account is controlled by password and username which are unique to you,
• storing your personal data on secure servers.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet. Kindly refer to our Privacy Policy carefully as it contains certain information about how we will use your personal data.
WEBSITE AND MOBILE
Mobile Site
Mrluck88 Mobile is our brand new Mobile portal, bringing you the complete Mrluck88 sports betting line-up and exciting new Casino games to your Smartphone.
Mrluck88 Mobile: Go to www.mrluck88.com to enjoy our brand new Sportsbook and Casino, designed for your Smartphone.
Mrluck88 Mobile is compatible with a wide range of phones and we are constantly working to ensure more models are fully supported. If you encounter a problem while using our mobile site from your phone then please contact us so we can look into it further.
Yes, you can register a new account with Mrluck88 by clicking Sign Up on www.mrluck88.com and filling out the registration form.
Our Mobile betting platforms are free to anyone with a Mrluck88 account. The only charges are those applied by your mobile service provider for using their data services. For data charge information please contact your mobile service provider.
You can contact our customer service team via:
Live Chat on Mrluck88.com
Telephone: +852 5808 3608
Email: support@Mrluck88.com
Should you lose connection whilst using Mrluck88 Mobile, you will be able to resume using the site once the mobile signal is restored. A bet is not confirmed unless a bet receipt number has been displayed and you can check all bets from the Statement section on the Mrluck88 Mobile Lobby.
Yes. As long as your mobile service provider allows you to roam foreign networks and the network you have roamed onto supports mobile internet then you can use Mrluck88 Mobile abroad. Please note that significantly higher data charges may apply - please contact your mobile service provider for details.
To help us with your enquiry please supply us with
• Account details (username/ account ID)
• Make and model of your mobile phone.
• The error code or issue you are experiencing
• Are you using the Web App for Smartphones or the WAP site?
• The time at which the issue occurred
• Is this the first time the issue has occurred? If not, please provide details.
You can access your account summary and transaction history within the last 30 days, and sports betting history within the last 90 days.
Simply choose the Menu Point and click “Statement” for easy access of these information.
Some network operators may be blocking certain types of content and services which should only be available to users over 18 years of age. Your mobile network operator will require verification that you are over 18 - please contact your operator for details should this policy affect you.
Your phone will still be able to receive inbound voice and SMS traffic whilst using Mrluck88 Mobile. Most supported handsets will allow you to take a call and will return you to the service once you have finished.
Yes, you can use your existing user ID and password to log in to the mobile site.
You can only be logged in on one version of Mrluck88 at any point in time. If you are logged in on the main website and you log in to the mobile site, you will automatically be logged out of the main website and vice-versa.
The most likely explanation is you have had too many failed login attempts. Please contact customer service who will be happy to help you. You can do so via Live Chat on Mrluck88.com or email support@Mrluck88.com
Website
Our site is optimized for cross browser compatibility, offering support for a wide range of web browsers; more significantly on the top 4 popular browsers: Windows Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.
However, some older browsers may not support the newer web standards. As such, you may experience some problems viewing parts of our site. If you are using older versions of these browsers, we encourage that you upgrade to the newest version, as you may not only experience browsing limitations but could likely be vulnerable to security threats.
Windows Internet Explorer 11.0
Mozilla Firefox 39.0
Apple Safari 9.1.10
Google Chrome 50

If you are using browsers embedded in your mobile device or cell phones, you can access our mobile betting services through WAP mobile betting.
If you are using another browser, not listed above, and having trouble using our site, please contact our customer service .
In order to access the full functionality of our site, you will need to enable JavaScript and accept cookies in your browser settings. Bet placement will be severely limited or not possible if you have disabled JavaScript and cookies. If your browser is still in the default browser settings, you should be able to bet on site without any problems.
Cookies are small text files created by websites you visit to remember specific information such as site preferences, bet selections and original status. Cookies are designed to remember only information about your browser session, and not used to collect information about you.
JavaScript is a programming language implemented as part of a web browser to make web sites more interactive and it is supported by almost all browsers. It is generally safe to enable JavaScripts as they run only on your browser and does not interact with your computer's operating system.
However in certain cases, adjusting your browser's privacy or security levels to a higher level may interfere with these requirements. Here is how you can enable JavaScript and cookies on your browser:

To enable JavaScript: Internet Explorer
1) On the menu bar, click on Tools then Internet Options, and then select the Security tab.
2) Click the Internet zone.
3) Click Default Level and click "OK" to close the Internet Option window.

Firefox
1) On the menu bar, click on Tools then Options, and select Content.
2) Check "Enable JavaScript"
3) Click "OK" to close the option window.

Safari:
1) On the menu bar, click on Edit then Preference, and select the Security tab.
2) Check "Enable JavaScript"
3) Click on the X button to automatically apply the settings.

Chrome:
1) On the menu bar, click on the Toolbox Icon, and select Options.
2) Select the Under the Hood tab.
3) From the Privacy section, click Content Settings.
4) Select the JavaScript tab
5) Check Allow all sites to run JavaScript.
6) Click Close to apply your settings.

To accept Cookies:

Internet Explorer:
1) On the menu bar, click on Tools, and select Internet Options.
2) Select the Privacy tab
3) Move the slider to the 'Medium'/'Low'/'Accept All Cookies' level.
4) Click OK to close the Internet Options window.

Firefox:
1) On the menu bar, click on Tools, and select Options.
2) Select the Privacy panel.
3) Set Firefox will: Use custom settings for history.
4) Check Accept cookies from sites to enable Cookies.
5) Click OK to close the options window.

Safari:
1) On the menu bar, click on Edit, and select Preferences.
2) Select the Security panel.
3) From the Accept cookies section, check Always/Only from sites I visit.
4) Click on the X button to automatically apply the settings.

Google Chrome:
1) On the menu bar, click on the Toolbox Icon, and select Options.
2) Select the Under the Hood tab.
3) From the Privacy section, click Content Settings.
4) Select the Cookies tab
5) Make sure "Allow local data to be set" is selected.
6) Click Close to apply your settings.
For a better viewing experience, we recommend a minimum color depth of 32 bits and the following graphics resolution: Screen Resolution
• Desktop : 1024 pixels ~ 1440 pixels
• Tablet : Minimum 768 pixels
• Mobile : 375 pixels ~ 768 pixels
Our site is designed to perform without additional plugins such as Java. However, some interactive help information and games such as our Casino and Live Casino tables may require Flash Player to display correctly. Click here to install Flash Player.

Plugins: A browser plugin is a software that adds a specific feature or service to a browser. Some common plugins are Java, Flash Player, Adobe Acrobat, QuickTime and Microsoft Silverlight.
Please raise your concerns by contacting our customer service page for more details.
Indicating the specific web browser version you are using, as well as your operating system, type of Internet connection you are using and other relevant information that can help us identify the problem faster.

Example:
Web browser - Internet Explorer 8
Operating System - Windows 7 Home Basic
Internet Connection - Cable 5mbps
Other Info: Page does not load when trying to register
1. Be cautious with emails
Avoid opening or replying to spam emails as this will give the sender confirmation that they have reached a real email address. Use common sense when reading emails. If something seems implausible or too good to be true, then it probably is. Be cautious about opening attachments and downloading files from emails, no matter who they are from.

2. Be cautious with your personal data
You are responsible for keeping your online password confidential. Never let anyone know your PINs or passwords, do not write them down, and do not use the same password for all your online accounts.

3. Keep your computer secure
Some phishing emails or other spam may contain software that can record information on your internet activities (spyware) or open a 'backdoor' to allow hackers access to your computer (Trojans). Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you.
It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources.

4. Remember To Log Out and Lock Your Windows Desktop
Always remember to logout of your Mrluck88 login session when you have completed your transactions. Do not leave your computer unattended. If you need to leave your computer even for one minute, always lock your Windows desktop using Ctrl-Alt-Del method.

5. Clear Your Browser's Cache
Web pages that you have viewed from the Internet can reside on a computer as 'cache' files. These 'cache' files can retain images of data sent or received over the Internet, making them a potential target for a system intruder. Therefore, we strongly advise that you clear your browser's disk cache after each Internet session.

Clearing Cache on Microsoft Internet Explorer 6.0
1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Delete Files.
4. NOTE: Do not select Delete Cookies.
5. Delete Cookies removes all the cookies stored on the computer.
6. Click OK on the Delete Files dialog box.
7. Click OK.

1. Avoid Sharing Personal Computers (PCs)
Avoid using shared PCs or public PCs such as those found in cyber cafes to play your games at Mrluck88 sites. If there is a need to do so, always satisfy yourself thoroughly that the PCs are free from viruses and be sure to clear the browser's cache upon completion of your games.

2. Update Your Browsers and PC Operating System and software
Make sure you keep up to date and download the latest security patches for your browser, PC operating system and other application software. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.

You should also ensure that your browsers, PC operating system and application software to support 128-bit SSL encryption or a higher encryption standard.
We strongly recommend that you observe the above best privacy and security practices at all times to ensure a smooth and worry-free e-gaming experience.